{"id":45075,"date":"2020-08-05T09:07:10","date_gmt":"2020-08-05T08:07:10","guid":{"rendered":"https:\/\/dev.solifi.com\/customer-stories\/fca-automotive-solutions-end-to-end-implementation\/"},"modified":"2025-10-15T13:45:31","modified_gmt":"2025-10-15T12:45:31","slug":"fca-automotive-solutions-end-to-end-implementation","status":"publish","type":"customer_stories","link":"https:\/\/www.solifi.com\/de\/fallstudien\/fca-automotive-solutions-end-to-end-implementation\/","title":{"rendered":"FCA Automotive Solutions \u2013 End-to-end implementation"},"content":{"rendered":"\t\t
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Customer Success Story<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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FCA Automotive Solutions \u2013 End-to-end implementation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u201cWe\u2019re delighted with the way Solifi has partnered with us,\u201d said Martin Thomas, former MD at FCA Automotive Solutions. \u201cTheir sector expertise has been central to a remarkably painless implementation in an exceptionally short timescale.\u201d<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Background<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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One of the many pressures FCA faced was the need to bring Point-of-Sale, mid-office underwriting, pay-out and activation, back-office customer and dealer finance and customer services all in-house. \u00a0Its former key retail operation had just been outsourced to Santander and was due to close in December 2011. A go-live date of 1st January 2011 was the immovable deadline.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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A go-live date of 1st January 2011 was the immovable deadline.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Solifi enabled FCA to set up its new internal structure to handle retail operations and advised on an appropriate Contract Management System configuration to support its in-house services. In the end, the main challenge was to arrive at a full operating model in 90 days, which was compounded by limited access to the existing Santander systems to clarify the state of FCA\u2019s existing operation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The main challenge was to arrive at a full operating model in 90 days.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CALMS (Solifi) went live on target and in time for the cut-off from Santander. It now manages the full loan lifecycle from Point-of-Sale (via multiple dealer networks) to loan origination and credit approvals, right through to the contract management, in-life customer support, and collections functions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u201cWe are delighted with the way Solifi has partnered with us,\u201d says Martin Thomas, former MD at FCA Automotive Services. \u201cTheir sector expertise has been central to a remarkably painless implementation in an exceptionally short timescale. What we also find reassuring is the flexible way in which CALMS (Solifi) can be re-configured, which played a vital role during implementation. It promises a commercial advantage in our rapidly-changing business environment.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\"CALMS (Solifi) promises a commercial advantage in our rapidly-changing business environment\"<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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One of the many pressures FCA faced was the need to bring Point-of-Sale, mid-office underwriting, pay-out and activation, back-office customer and dealer finance and customer services all in-house.<\/p>\n","protected":false},"featured_media":39946,"menu_order":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false},"blog_category":[1329],"class_list":["post-45075","customer_stories","type-customer_stories","status-publish","has-post-thumbnail","hentry","blog_category-automotive-finance"],"acf":[],"yoast_head":"\nFCA Automotive Solutions \u2013 End-to-end implementation | Solifi<\/title>\n<meta name=\"description\" content=\"Read the FCA Automotive Solutions case study to learn why it implemented Solifi's CALMS auto loan servicing software.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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