{"id":45874,"date":"2020-11-04T10:29:05","date_gmt":"2020-11-04T10:29:05","guid":{"rendered":"https:\/\/dev.solifi.com\/news\/introducing-calms-customer-direct\/"},"modified":"2025-02-10T13:38:37","modified_gmt":"2025-02-10T13:38:37","slug":"introducing-calms-customer-direct","status":"publish","type":"news","link":"https:\/\/www.solifi.com\/de\/news\/introducing-calms-customer-direct\/","title":{"rendered":"Introducing Customer Direct"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Solifi (formerly White Clarke Group) has launched a new version of our Customer Direct module, developed to support finance companies in the process of digitalizing their online financial services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The module simplifies and automates the end-to-end finance application journey, from initial finance calculations and data capture, identity verification, and credit decisioning through to approvals. With a focus on an enhanced user experience, the core concept of Customer Direct is to empower customers to select finance options online, at their own pace, and from the comfort of their own home.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Multi-channel integration with existing OEM, Captive or independent finance provider websites gives customers access to an easy-to-use, flexible finance calculator, dealer locator function and AI chatbot support. For lenders, Customer Direct provides access to digital processing of customer data, automated credit scoring, and in-depth integrated analytics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer Direct\u2019s built-in digital processing solutions, such as e-signature and e-ID, provide businesses with a faster and more secure digital alternative to in-person document signing and storage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The chatbot integration is powered by Machine Learning and Natural Language Processing, intelligently automating responses to customer queries and capturing finance calculation data and preferences. It then guides customers towards the most suitable finance options for them, before capturing further data for processing and approvals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe pandemic has prompted an accelerated drive towards digitalization for the auto and asset finance industry,\u201d stated Brendan Gleeson, CSO at Solifi. \u201cCar sales have struggled throughout 2020, with sales through dealerships being hit particularly hard. As online channels become more prevalent, we can expect to see an increase in customers looking to complete finance applications remotely.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cCustomer Direct has seen increased popularity amongst finance companies during this time as they focus attention on digital sales channels and broadening customer reach. With the Customer Direct module integrating seamlessly with online sales portals and <a href=\"https:\/\/www.solifi.com\/de\/originations-kreditvergabe\/\">Solifi Originations<\/a>, we\u2019re helping lenders offer an end-to-end, multi-channel, digital car buying experience.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.solifi.com\/de\/kontakt\/\">Contact us<\/a> to learn more about Customer Direct and book a demo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Solifi (formerly White Clarke Group) has launched a new version of our Customer Direct module, developed to support finance companies in the process of digitalizing their online financial services. The module simplifies and automates the end-to-end finance application journey, from initial finance calculations and data capture, identity verification, and credit decisioning through to approvals. With [&hellip;]<\/p>\n","protected":false},"featured_media":35156,"menu_order":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false},"blog_category":[1329],"class_list":["post-45874","news","type-news","status-publish","has-post-thumbnail","hentry","blog_category-automotive-finance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Introducing Customer Direct | Solifi<\/title>\n<meta name=\"description\" content=\"Solifi launched a new version of the Customer Direct module that supports finance companies in digitalising online finance services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solifi.com\/de\/news\/introducing-calms-customer-direct\/\" \/>\n<meta property=\"og:locale\" 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