Customer Success Story
Kawasaki Motors Finance Corporation optimizes with Solifi’s Wholesale Finance platform
Kawasaki Motors Finance Corp. overcame its challenges and enabled growth with Solifi’s technology and in-depth knowledge of the floorplanning business
Background
Kawasaki Motors Finance Corporation – the captive finance arm of Kawasaki Motors Corp. U.S.A., an established global distributor of Powersports vehicles – migrated its entire U.S. operations to the Solifi Wholesale Finance platform in December 2021.
This implementation moved 1,700 U.S. dealers and 53,000 loans from an aging legacy mainframe to modernized technology for a seamless user experience that provides solutions to optimize and grow their business.
Kawasaki Motors Finance Corporation provides inventory financing services to the independent retail dealer network of Kawasaki Motors Corp. U.S.A. As a captive finance organization looking to proactively meet the needs of its customers, the Solifi platform enables Kawasaki Motors Finance Corporation to better manage its traditional dealer wholesale loans and open-account financing of parts and accessories.
Challenge
Kawasaki Motors Finance Corporation was looking to solve several challenges.
- They had outgrown their former legacy mainframe, which was very complex, difficult to maintain, and unable to keep pace with current and emerging technology
- Customer experience lagged behind the marketplace
- Wary and concerned after a former third-party provider’s failed implementations
- Limited IT resource constraints
Solution
Kawasaki Motors Finance Corporation selected Solifi Wholesale Finance solution because of our direct knowledge of the powersports floorplanning business as well as the technology to eliminate their pain points and enable growth. We earned their trust and eased concerns by understanding their challenges, consulting with and providing solutions, and educating through conversations and scheduling multiple onsite visits and demos. Additionally, we directly addressed implementation scope concerns by walking through the migration steps in detail.
Knowing that Kawasaki Motors Finance Corporation was transferring all the responsibility of maintaining, updating, and futureproofing their technology to us – and that we were accessible to answer any questions – gave them peace of mind that this project wouldn’t impact their IT resources and that they could trust us and our technology.
“The Solifi team guided us every step of the way to help us overcome challenges despite the size and complexity of our operations.”
Results
The move to Solifi’s SaaS-based powersports wholesale finance platform now provides full integration with Kawasaki Motors Finance Corporation’s core enterprise resource planning (ERP) software with end-to-end visibility, upgraded order-processing procedures, new credit capabilities, and improved loan onboarding. Their U.S. dealers can easily access and manage their own wholesale and open account loans through a devoted self-service web portal – a better user experience that frees up KMFC resources to focus on growing their business.
“The Solifi team guided us every step of the way to help us overcome challenges despite the size and complexity of our operations. Their industry knowledge paired with technology solutions unified our disparate systems into one comprehensive powersports finance platform across our entire U.S. organization.” – Senior Manager, KMFC Credit Services
