Artificial Intelligence at Solifi
Effective: May 11, 2026.
Artificial Intelligence (AI) plays a key role in how Solifi continues to enhance its products and improve user experiences. We apply AI thoughtfully, with a focus on security, transparency, and maintaining customer trust.
Our approach is guided by clear principles to ensure AI is used responsibly across our solutions.
Our Approach to AI
Responsible AI & Governance
We are committed to the responsible use of AI across our organization. Our AI initiatives are guided by internal governance frameworks designed to balance innovation with risk management.
- AI use cases are evaluated before implementation to assess risks and suitability.
- Internal policies define acceptable use of AI tools and outputs.
- Oversight is maintained through cross-functional teams, including Legal and Security.
- Solifi has procedures for reviewing AI models and their output to design for quality, accuracy, and alignment with company standards.
Data Protection & Privacy
Protecting customer data is foundational to how we design and deploy AI capabilities.
- AI capabilities are designed to limit data access and process customer data only as necessary to deliver the intended functionality, in alignment with Solifi’s data protection standards.
- Users should avoid entering sensitive information into AI-enabled interfaces unless explicitly required for the intended functionality.
- Data handling practices align with Solifi’s broader security and privacy standards.
- Logical controls are in place to maintain separation across customer environments.
Transparency & Explainability
We aim to provide clarity on how AI-generated outputs are produced and how they should be used.
- AI-generated responses may not always be complete or accurate and should be validated where necessary.
- Users are encouraged to review supporting information when making decisions based on AI outputs.
- AI capabilities are designed to operate within defined and controlled data sources appropriate to their intended use.
- We communicate the intended use and limitations of AI features clearly to users in product documentation.
Human Oversight & Control
AI at Solifi is designed to assist users, not replace human expertise or decision-making.
- AI capabilities are intended to support productivity and efficiency, not automate critical decisions.
- Users retain control over how AI outputs are used within their workflows.
- Human review is recommended for important or sensitive actions.
Compliance & Security Alignment
Looking Ahead
As AI technologies evolve, Solifi will continue to refine its approach, expand and strengthen governance practices, and introduce new capabilities responsibly. Our focus remains on delivering value to customers while maintaining the highest standards of trust, security, and transparency.